REFUND POLICY
At menschelseaboots.com, we strive to ensure a smooth return and refund process, but we reserve the right to refuse returns under certain conditions. Specifically, returns may be declined if items are sent beyond the specified time window or if they arrive in a condition that differs from their original state when shipped to you.
If you need to return multiple items—even those from different orders—you are welcome to send them back in a single package for convenience. However, it is crucial that all required return forms are included in the package. Without these forms, we cannot guarantee that your refund will be processed accurately or in a timely manner, as the forms help us correctly identify and match returned items to your order.
Please note that menschelseaboots.com only accepts returns of products that are in their original, unused condition, with all original packaging intact and undamaged. This ensures that the items remain suitable for resale or proper processing of exchanges, if applicable.
Once your returned items are received and inspected to confirm they meet our return criteria, we will send you a confirmation email to notify you that the return has been accepted. Following this confirmation, your refund will be processed within 10 business days. The refund will be issued using the same payment method you used for the original purchase—for example, if you paid with a credit card, the refund will be credited back to that card; if you used a debit card, the funds will be returned to your bank account.
Additionally, any membership coupons or reward points that were applied to the original purchase will be reactivated and linked back to the email address associated with your account, ensuring you retain access to these benefits. Please keep in mind that credit card refunds are subject to the processing timelines of your credit card issuer, which may cause slight delays beyond our control. In some cases, due to unforeseen circumstances (such as high return volumes or banking delays), refunds may take a bit longer than the standard 10 business days, but we will always work to process them as quickly as possible.
If you have any questions or need assistance with a return, feel free to contact our customer service team during the following working hours:
- Weekdays: 10:00 to 13:30 and 17:15 to 20:15
- Saturday mornings: 10:00 to 13:30
We’re here to help make your return experience as straightforward as possible!